CT888 Privacy Policy

1 Introduction

CT888 takes the privacy of its players seriously. This Privacy Policy explains how CT888 ("the Platform," "we," "us," "our") collects, uses, stores and protects personal information when you use the CT888 website or mobile app. It also explains the rights you have in relation to your personal data and how to exercise those rights.

We collect only the information necessary to operate the platform effectively and to provide you with a safe, secure gaming experience. We do not collect personal data beyond what is required for the purposes described in this policy, and we do not sell your data to third parties.

This policy should be read alongside our Terms and Conditions, which govern your use of the CT888 platform more broadly. If you have questions about how your data is handled, contact our support team at any time.

2 Data We Collect

CT888 collects personal information at different points during your use of the platform. The categories of data we collect are outlined below.

2.1 Registration Data

When you create a CT888 account, we collect the information you provide during registration, including:

• Full name
• Date of birth
• Email address
• Mobile phone number
• Residential address (city and province)
• Username and password (password stored in encrypted form only)

2.2 Identity Verification Data

To comply with age verification and anti-fraud requirements, CT888 may request identity documents including:

• National Identity Card (CNIC) or passport copy
• Proof of address (utility bill or bank statement)
• Payment method ownership verification

These documents are reviewed by our verification team and stored securely. They are not shared with third parties except where strictly necessary for fraud prevention or legal compliance purposes.

2.3 Financial and Payment Data

When you make a deposit or withdrawal via J azzCash, Easypaisa, Raast or bank transfer, we collect transaction-related information including:

• Payment method type (e.g. JazzCash, Easypaisa, Raast, bank transfer)
• Mobile wallet number or bank account details (partially masked after verification)
• Transaction amounts in PKR
• Transaction timestamps and reference numbers

CT888 does not store full payment credentials on its own servers. Payment processing is handled through encrypted channels and your complete financial details are never held in plain text by the platform.

2.4 Usage and Technical Data

When you use the CT888 platform, we automatically collect certain technical information including:

• IP address and approximate geographic location (city level)
• Device type, operating system and browser version
• Pages visited, features used and session duration
• Game history and betting activity linked to your account
• Login timestamps and session activity logs

This data helps us detect unusual account activity, prevent fraud, improve platform performance and personalise your experience within the platform.

2.5 Communications Data

If you contact CT888 support via email or live chat, we retain a record of that correspondence. This includes your contact details, the nature of your query and any resolution provided. These records are used for quality assurance and to resolve ongoing disputes or queries.

3 How We Use Your Data

CT888 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your player account, authenticating logins and managing account preferences.
• Payment processing: Handling deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers and other supported PKR payment methods.
• Identity and age verification: Confirming that all registered players are aged 18 or over and that their identity matches the information provided during registration.
• Fraud and abuse prevention: Monitoring account activity to detect duplicate registrations, unusual betting patterns, payment fraud and other suspicious behaviour.
• Platform improvement: Analysing usage patterns to improve game offerings, fix technical issues and enhance the overall player experience on both desktop and the CT888 app.
• Customer support: Responding to your queries, resolving disputes and following up on account issues.
• Responsible gaming: Monitoring player behaviour to identify potential problem gaming patterns and applying protective measures where necessary.
• Promotional communications: Sending you information about bonus offers, PSL promotions and other CT888 updates — only where you have opted in to receive marketing communications.

CT888 does not use your data for automated decision-making that produces legal or significant effects on you without human review. Any account restrictions or closures based on detected activity are reviewed by a member of our team before action is taken.

4 Legal Basis for Processing

CT888 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and CT888 — including account management, payment processing and game participation.
• Legitimate interests: Processing carried out to protect the platform from fraud, ensure fair play and improve services, where these interests are not overridden by your data protection rights.
• Legal obligation: Processing required to comply with applicable legal requirements, including age verification and anti-money laundering obligations.
• Consent: Where you have given explicit consent — for example, opting in to receive promotional emails or push notifications about CT888 offers and cricket promotions.

Where processing is based on consent, you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team.

5 Data Sharing with Third Parties

CT888 does not sell, rent or trade your personal information to any third party. We may share limited data with trusted service providers who assist us in operating the platform, under strict data processing agreements that prohibit those providers from using your data for any purpose other than the specific service they provide to CT888.

Categories of third parties with whom we may share data include:

• Payment processors: JazzCash, Easypaisa, Raast infrastructure providers and banking partners, solely for the purpose of processing your transactions in PKR.
• Identity verification services: Third-party verification providers used to validate identity documents and confirm age where required.
• Fraud prevention systems: Automated systems that analyse transaction and login patterns to detect and prevent fraudulent activity across the platform.
• Platform hosting and infrastructure: Cloud hosting and content delivery providers that store and serve platform data — all under contractual confidentiality obligations.
• Customer support tools: Software used by our support team to manage player queries and live chat interactions.

6 Cookies and Tracking Technologies

CT888 uses cookies and similar tracking technologies to operate the platform, improve performance and personalise your experience. Cookies are small text files stored on your device when you visit the CT888 website or use the app.

6.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit. You cannot opt out of essential cookies without disabling the platform entirely.
• Performance cookies: Collect anonymous data about how players interact with the platform — which pages are visited most, where errors occur and how long sessions last. This data helps us improve the platform.
• Preference cookies: Remember your settings and preferences such as language, display options and notification preferences so you do not need to reset them each time you log in.
• Analytics cookies: Help us understand aggregate traffic patterns across the CT888 platform. All analytics data is processed in anonymised form and is not linked back to your individual account.

6.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of the CT888 platform. Instructions for managing cookies are available in the help section of all major browsers.

7 Data Retention

CT888 retains personal data for as long as is necessary to fulfil the purposes described in this policy, or for as long as required by applicable legal or regulatory obligations. Specific retention periods include:

• Active account data: Retained for the duration of your account with CT888, plus a period of up to five years following account closure to comply with record-keeping obligations.
• Transaction records: Financial transaction logs are retained for a minimum of five years from the date of each transaction.
• Identity verification documents: Retained for the duration of your account plus five years following account closure.
• Support communications: Retained for up to three years from the date of the most recent interaction.
• Technical and session logs: Retained for up to 12 months from the date of collection, then deleted or anonymised.

Where data is no longer required for any legitimate purpose, CT888 securely deletes or anonymises it in accordance with our internal data disposal procedures.

8 Data Security

CT888 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and CT888 servers
• Encryption of sensitive data fields at rest in our databases
• Role-based access controls limiting which staff members can access player records
• Regular security audits and vulnerability assessments of platform infrastructure
• Two-factor authentication options for player account logins
• Automatic session timeouts after periods of inactivity

While CT888 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password for your CT888 account and never share your login credentials with anyone.

In the event of a data security incident that is likely to affect your personal information, CT888 will notify affected players without undue delay and will take immediate steps to contain and remediate the issue.

9 Your Rights

As a CT888 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request and we will respond within 30 days.

10 Children's Privacy

CT888 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or attempt to use the CT888 platform in any way.

If CT888 becomes aware that personal data has been collected from a person under 18, the relevant account will be closed immediately and all associated data will be deleted or returned as appropriate. If you believe a minor has registered an account on CT888, please contact our support team at [email protected] (please note this is a text address — not a clickable link) so we can investigate and act promptly.

Parents and guardians are encouraged to use parental control tools on shared devices to prevent minors from accessing online gaming platforms.

11 Changes to This Privacy Policy

CT888 may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements or best practice in data protection. When material changes are made, we will notify registered players via email or a notice on the platform prior to the changes taking effect.

The updated policy will always be published on this page with a revised "last updated" date. We encourage you to review this page periodically. Continued use of CT888 after any update constitutes acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with the CT888 team:

• Email: [email protected] (plain text only — not a clickable link)
• Support Hours: Available 24 hours a day, 7 days a week
• FAQ: Visit our FAQ page for answers to common questions

We aim to respond to all privacy-related requests within 30 days. For urgent matters such as a suspected data breach affecting your account, please mark your message as urgent so our team can prioritise it accordingly.